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Return Policy

General Returns

Titan Foods asks all customers to inspect their package(s) upon receipt. Do not dispose of any packaging before inspecting the contents of your package(s). Call customer service at (718) 626-7771 if there are any problems with your package(s). All returns must be approved by the customer service department and all requests for returns must be made within 48 hours of receiving your package(s).

The following items will NOT be accepted as returns:

  • Opened groceries
  • Any product(s) not in its original condition, including packaging that is damaged or opened.
  • Perishable goods and bakery items.
All returns must be made to the following address:
Titan Foods, Inc.
25-56 31st St.
Astoria, NY 11102

All returns are subject to the following:
Insurance and handling charges are not refundable. Shipping costs are non-refundable except for defective items or items sent in error. Defective items will be replaced by an identical item or a similar item if the defective item is out of stock. Returns and exchanges may be subjected to a 20% restock fee. Returns should be shipped insured, as Titan Foods, Inc. and titanfood.com assumes no liability for lost or damaged return shipments. Save your tracking numbers, as they can prove invaluable if your return is lost in transit to us. Your purchase must be returned with shipping pre-paid. Items damaged in transit during return are the customerís responsibility. Titan Foods, Inc and titanfood.com are not responsible for lost or stolen items. Please insure your packages.